Shipping policy
At XIIV Studio, we strive to get your orders to you as quickly and efficiently as possible. Below is an overview of our shipping policy:
Processing Time:
- All orders are processed within 1-3 business days. Custom orders may require additional time. If there is any delay due to unforeseen circumstances, we will notify you promptly via email.
Shipping Rates and Delivery Estimates:
- Shipping rates are calculated at checkout based on your location and the selected shipping method.
- Estimated delivery times vary depending on the destination and shipping option chosen at checkout. Please note that these are estimates and not guaranteed delivery times.
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-4 business days
Domestic Shipping:
- We currently ship to addresses within the United States
International Shipping:
- At this time, we do not offer international shipping. We hope to expand our shipping options in the future.
Shipping Delays:
- Please note that delivery times may be affected by factors outside our control, such as postal delays or customs processing. We are not responsible for delays caused by the shipping carrier, but we will do our best to help you resolve any issues.
Lost or Damaged Packages:
- If your order arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date. We will work with you to resolve the issue and ensure you receive your order as expected.
Additional Information:
- If you have any special shipping requests or need further assistance, please feel free to contact us at [your email address].
Thank you for shopping with XIIV Studio! We appreciate your support and understanding.